and I'm packing dsl. Thank you Verizon. Really, they were great. I am going to cancel Earthlink today and I can't wait. The customer reps who I have dealt with, while polite, have been completely ineffectual. Oh, and Earthlink is not blue. Check out Buy Blue to see for yourself. Of course, I don't have any illusions that Verizon is deep blue (it is probably red as well), but all of the representatives/tech support people I spoke to were in the U.S.*, knew their stuff and were beyond helpful. I recommend Verizon dsl to anyone, without reservatons.
*I'm not xenophobic (my grandparents were Italian born and they never really mastered english), rather I am tired of dealing with people who speak book-learned English but cannot engage in everyday american English. My requests/questions to the first-tier Earthlink reps simply went unanswered because, quite frankly, they could not understand me and I could not understand them. That is unacceptable. (I must note that the upper tier reps (levels two or three) were american english speakers and were equally unhelpful.) I also believe in supporting american based businesses that don't outsource their telephone support services. We have lots of people in this country who could do this work better, if more expensively. And I have decided that it is worth it to me to spend a little more for the tech/customer service support I want (although, here's the kicker, Verizon dsl costs less than Earthlink). Hey american multinationals, want to save money? How about keeping the american support staff while cutting the obscene levels of deferred compensation given to the upper levels of management? That would work. (Note: in a former life I was a tax attorney, and trust me, lots of time was spent by corporation management and their legal enablers finding creative ways to overcompensate the top executives with little notice to the shareholders, et al.)